TRACK YOUR ORDER
Track the status of your order here: ORDER STATUS
PLACING YOUR ORDER
There are several ways to place your order:
- ONLINE Through our secure website
- TELEPHONE 1-800-574-1323
- MAIL Send your order and payment to: Knit Picks, PO Box 87760, Vancouver WA 98687-7760
Note: Items will not be shipped without full payment.
BACKORDERS / NOTIFY ME
If an item is out of stock it will be listed on our website as "Available (Date)". By clicking the "Notify Me" button, you will receive an email when the item is back in stock and available to order.
We are unable to process backorders. Items that are unavailable to ship will be removed from your order, and communicated via Shipping Confirmation email, Order Status page and your invoice. As we do not collect payment for items that do not ship, no refund is necessary for unshipped items.
Note: You must be logged into your Knit Picks account to use the Notify Me feature.
The Wish List allows you to create a list of items you want to purchase at a later date. Simply click the "Add To Wishlist" button on the item's page, and the item will be moved to your wish list. When you're ready to purchase your items, you can simply click the "MOVE TO CART" button from within your wish list and it will be moved to your shopping cart. You can even share your wish list with a friend (hello, perfect birthday present!).
Note: You must be logged into your Knit Picks account to use the Wish List feature.
Knit Picks accepts the following major credit cards:
- American Express
All funds are collected in US dollars.
US Checks and money orders are accepted from US residents in US dollars. Returned checks will be charged a $15 service fee.
Knit Picks does not accept COD orders or purchase orders.
Please include the appropriate County Sales tax for the following states: AR, AZ, CA, CO, CT, FL, GA, HI, ID, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
Residents of Connecticut will be charged a flat 6.35% sales tax.
Residents of Kentucky will be charged a flat 6% sales tax.
Any underpayments or overpayments will be noted on your invoice.
Residents of other states are responsible for paying any applicable sales taxes for their jurisdiction.
Tax is calculated on the total value of items ordered including shipping & handling.
If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.
Sales tax paid on shipping is non-refundable.