Call us at 1-800-574-1323. We're here Monday-Friday from 6:00 AM to 4:00 PM PST. This schedule is subject to change during holidays.
Knit Picks, PO Box 87760, Vancouver WA 98687-7760
Note: The window of time in which modifications can be made to an order is very small. If you have any immediate concerns or changes to make to a pending order, please call us at 1-800-574-1323 rather than submitting an email form.
- Questions about your order Be sure to include your order number and give us as much information about the order as you can.
- Technical issues Be sure to include the type of browser (Internet Explorer 7, Firefox, etc.), and operating system (Windows XP, Mac OSX, etc.), and ISP you are using.
- Pattern questions Before you e-mail us about a pattern correction or problem with one of our free or exclusive patterns, please see the pattern errata page. If your question is not answered, e-mail us and we will do our best to answer your questions. Note: please direct any questions about patterns by our Independent Designer Partnership program directly to the designer. Pattern support contact information is included on every pattern.
- General questions, comments, issues, or feedback Is there something you'd like us to know about our website, our products, or your Knit Picks experience? We value your feedback and suggestions.