Harmony Options Interchangeable Needles

Here's where you can post feedback and questions about our Harmony Options Interchangeable Needles.

If you have any problems with your needles, please contact Knit Picks Customer Service at 1.800.574.1323. Thanks!

▶ Reply to This

Replies to This Discussion

Permalink Reply by nwilson02 on January 22, 2009 at 7:37am: I have a question for those of you who have had your needles longer then me. I mentioned above that when I tried to put the needle tip back in the metal holder I couldn't get it all the way in before the glue dried so I have a ridge. Has anyone tried sanding that ridge to see if it disappears enough to use the needle tip? I may experiment since I can't use the needle tip anyway the way it is.

Nancy; ▶ Reply to This

Permalink Reply by Elianastar on January 25, 2009 at 5:59am: I have not glued Harmony needles together, but I've glued plenty of other things together where smoothness was critical to the complete repair... I'm a licensed manicurist. :-) I can't even begin to count the number of times I've used the skills I've learned creating and maintaining fiberglass wraps to other uses.

To finish off your repair job, you will need to find two or three tools. These actually are great tools to keep in a yarn crafters tool box... your nails sometimes develop little rough areas that catch on your work but don't actually require a regular file to fix, and, if you use a file, it sometimes does not leave your nail edges smooth enough to eliminate the irritation factor. A version of this can be used on your nail tips once a week or so to keep them smooth and snag free. :-) Often, just a thorough buffing with a 3-way buffer will be sufficient.

It will be important to work slowly and methodically and confine the work as much as possible to that small area where the glue went where you don't want it, not as easy as it might sound... don't do this if you are impatient and in a hurry. You want to fix the needles, not create a new issue with them. Take your time and do a thorough job... you'll be a lot happier in the end. Do not file any more of the needle than you absolutely have to in order to remove the rough areas.

You should be able to locate some version of these at a well stocked makeup section of a drug store or Walmart or Kmart of some place like that. If you've got a beauty supply place nearby, go there to find these the easiest... and probably cheaper, although they are all pretty inexpensive. Both of them shouldn't cost much more than $6... max.

A 220/320 grit file: that means it is 220 (coarser) on one side and 320 (finer) on the other. You may need to buy two separate files if you can't find the double sided version. If the coarse side is more course than 220 (number is smaller than 220, that's okay as long as it is as close to 220 as you can find) It will most likely be a pastel color of some sort: blue, pink, peach, yellow...

A three-way buffer. This will have one side that is almost always a gray color. The other side is divided in half. One half is usually white, the other half will be black or pink or blue most often. It doesn't matter what the colors are so long as there are three different textures on it.

Depending on which files you actually find to work with, you'll work from: 220 (fine) --> 320 (extra fine)
If you can only find one of these, get the one that is closest to the 320 grit that you can find.
If you can't find a "grit" on the packaging, pick up the blue or pink or yellow one that will probably be labled "fine" or "extra fine" or something like that.

Begin with the coarsest file you got and remove all the big bumps and glops of glue that are catching. Get the area as smooth as you can before changing files.

Switch to the next finest file and work carefully over the same areas to make it as smooth as you possibly can.

When you've worked down to the 3-way buffer, begin with the coarsest of the three sections (not gray or white) and go over the same area again, getting all the previously filed areas as smooth as you possibly can.

Switch to the other half that is finer (white), and continue to smooth completely. Don't quit too quickly with this side... you'll get the smoothest finish with the last step.

Wipe as much of the dust off the needle as you can. Apply hand lotion to your hands, and when it is almost completely worked into your hands, "massage" the areas you've been filing with the residual oil from your hand lotion... you don't want much, just moisten it a little so the scratch marks "disappear."

Flip your three way buffer over to the all gray side, and buff the crap out of every part of the needle your files have touched in any way and work it until you have a "glass smooth" surface... it should be shiny and completely smooth. You cannot overdo this step.

Be sure to remove all the oil from the needle before you begin knitting with them again if you have any concerns about that.

If, when you begin to knit, it still feels rough or catches, at all, begin again with the coarse section of the 3-way buffer and rework anything that still catches.

I often have to do this with new crochet hooks that were not properly smoothed in manufacturing. :-)

Hope this helps.; ▶ Reply to This

Permalink Reply by Knit Picks Admin on January 28, 2009 at 7:56am: Actually, if you have a broken or defective Knit Picks item, just call customer service at 1-800-574-1323 and we will send you a replacement at no charge.; ▶ Reply to This

Permalink Reply by Susan the Blue Lake Knitter on January 25, 2009 at 1:38pm: I had a cable come apart about a year ago, and I just mentioned it in a blog post. I put it back together with superglue and it was working OK. A Knit Picks Admin saw my post, sent me an email, got my address and in a couple of days I had a new cable - in fact a set in the same size. They really want to backup their product, because it is the best needle option out there.; ▶ Reply to This

Permalink Reply by MerriB on January 25, 2009 at 6:35pm: Two weeks ago I received my Options set and as I checked them and 6 of the wooden needles came out of their metal join THAT DAY! The next day I was at knitting group and a cable came out of the screw tip. The next day two more needles came out and just yesterday I had another two needles come out. TEN NEEDLES ARE BROKEN! I must have a bad set. I called to get the first 5 replaced the day after it happened and the replacements still are not here. I'm going to call tomorrow about the others. My husband is not happy, these needles are expensive and were my Christmas present from him. I'm so disappointed :(; ▶ Reply to This

Permalink Reply by Peggy Stuart on January 25, 2009 at 7:06pm: Merri: What bad luck! In manufacturing, sometimes things don't go right. That's what "customer service" is for. I had a cable break right in two on my fixed circular needle while I was making a sock--two circs, not ML, so no pressure really on the cable. I called Knit Picks customer service, and they sent me a replacement. I didn't even have to send back the old one. Several months later, the other fixed circular needle of the same size, ordered at the same time, broke in the same way. I called again, and they sent me a new one, which I received quickly. Knit Picks stands by their products, but if you don't get the replacement and don't call, they don't know. You should call them and tell them all about your problems. That way, they can fix whatever's going on in their manufacturing AND get you replacements for whatever is defective. They really want you to be happy. That's why, in spite of maybe four problems (I order a lot of stuff!), I am still an ardent Knit Picks fan! --Peggy; ▶ Reply to This

Permalink Reply by MerriB on January 25, 2009 at 8:10pm: I intend to call tomorrow morning. I am still a Knit Picks fan don't misunderstand me. I really don't understand why they didn't rush my replacement needles. 13 days is like a long time when you're working on a project and have to put it aside for a needle issue. Half of my Options are broken. I thought I'd receive them sooner.
I had a problem with my Addi Turbo needles and they sent me a replacement and two extra needles free and they arrived in 3 days! I was really impressed with their service.; ▶ Reply to This

Permalink Reply by Peggy Stuart on January 25, 2009 at 8:16pm: Merri: I got my replacements from Knit Picks quickly, too. I think something must have happened. It's good we have this place to discuss things, so we can share experiences. It makes it easier to order and to deal with any problems that come up. As Addi Turbo and Knit Picks know, you should stay on the right side of knitters, even if they are the nicest people in the world. :-} --Peggy; ▶ Reply to This

Permalink Reply by MerriB on January 26, 2009 at 2:43pm: Thank you Customer Service for your kind and prompt reply!
I called Customer Service today and they are sending me a new Options set. They said I could keep the needles already in transit but they would like to receive the broken set back as soon as the new ones arrive. Also to let them know if there are any more problems. They are sending them 3 day mail too! THANKS KNIT PICKS! :); ▶ Reply to This

Permalink Reply by Peggy Stuart on January 26, 2009 at 3:17pm: Maybe they want to do an autopsy on them! :-} I just got the word that my set has been shipped. Yaaaay! (Not 3-day, though, but that's OK. It's just a regular order.) --Peggy; ▶ Reply to This

Permalink Reply by MerriB on January 26, 2009 at 3:33pm: You will love them! I love the sharp tips and the smoothness of the needle. I used the broken ones on a project because it was better than my bamboo needle. I sincerely hope your needles arrive in perfect condition and you have no problems with them. :); ▶ Reply to This

Permalink Reply by Peggy Stuart on January 26, 2009 at 3:37pm: I already have a few Options tips and cables, and a couple of them are Harmony. I've had no problems with those. I'm so excited! Maybe they'll come in time for the speed-knitting contest! If not, I'll use my nickel-plated tips, and they'll be OK. Happy knitting! --Peggy; ▶ Reply to This